Defect and potential hazard
Sheppard’s is conducting a consumer level recall on the above product due to the possibility that the head stem clamp can fracture causing the handle bar to become unstable. This failure may lead to the handle bar loosening and could cause immediate loss of rider control over the bicycle. This can cause accidents with severe injuries.
In the interests of public safety, Sheppard’s is conducting a consumer recall of all potentially affected bicycles.
The following bicycles in the Sheppard’s range are affected:
MY 2012 to 2014 – Avanti Chrono Evo2 and Evo2 Di2
MY 2012 to 2014 – Avanti Chrono Team Evo2 and Team Evo2 Di2
The affected bicycles were available for retail sale from August 11 to July 14.
What to do:
Consumers should stop riding the bicycles immediately and contact their place of purchase to arrange for a replacement head stem clamp to be ordered and delivered to the place of purchase for refitting. Replacement head stem clamps are expected to be available from July 14. You will be contacted when the head stem clamps arrive in store to arrange a time for fitting. The replacement head stem clamp will be fitted at Sheppard’s cost.
This recall has been undertaken to ensure the safety of our customers as an ongoing commitment to maintain the highest possible standards of safety and product enjoyment at all times.
For further information please contact:
Telephone: 0800 999 499
Facsimile: 09 9155 912
See www.consumeraffairs.govt.nz for other New Zealand consumer product recalls
Telephone: 1300 883 305
Facsimile: 03 8345 9399
See www.recalls.gov.au for Australian product recall information